Director Customer Strategy

ThirdChannel is rapidly becoming the platform that manufacturing brands and retailers use to move their physical store network into a digital environment so that they optimize retail execution to drive the highest sales to consumers. ThirdChannel’s cloud-based technology lets brand teams see what's happening with their products in thousands of stores that carry them and recommends actions that will drive higher sales. The integrated Web-based platform collects and analyzes real-time data from field teams on the ground, revealing opportunities to optimize store environments and quantifying results with a real, measurable ROI.

Position and Responsibilities

We are looking for an experienced account manager or business intelligence lead, with a deep knowledge base of the retail industry. You will be responsible for driving product adoption, identifying opportunities for expansion in both service and software, creating upsell proposals, negotiating contracts, presenting analytic trends during joint business planning meetings and accountable for renewals.

Key Responsibilties

  • Renew a portfolio of assigned accounts
  • Identify expansion opportunities (both in service and software) to grow assigned accounts
  • Drive software engagement through customer training and development of power users
  • Stay current on the competitive landscape to educate customers on ThirdChannel’s product, value and points of differentiation
  • Lead joint business planning meetings with accounts
  • Create and negotiate all contracts for upsell, expansion and renewals
  • Collaborate with operations leads to drive customer strategy plans
  • Collaborate with marketing to leverage customer campaigns
  • Provide customer feedback to product to advise on opportunities for enhanced customer usage

Core Skills

  • Ability to read the room and drive conversations
  • Deep retail industry knowledge, specifically how brands and retailers work together to sell more products
  • Problem solving and analytical skills that enable you to transform analytics into recommendations and strategies to grow customers
  • An ability to initiate, establish and nurture meaningful business relationships over the phone, through online communications and in person
  • Comfortable working with procurement teams on contract negotiations
  • High EQ to adjust and adapt to an ever-changing environment consistent with a B2B start up company focused on large enterprise accounts

Qualifications

  • Proven track record exceeding quotas
  • Demonstrated results growing and renewing accounts
  • 7+ years senior account management role in the retail industry and/or
  • 7+ years in Business Intelligence or Analytics teams, in a customer facing role
  • Proven proficiency using CRM (Salesforce.com, Zoho, MS Dynamics) and presenting data from BI tools (Tableau, Domo, Netsuite)
  • B.S/B.A in business, management, finance or economics. MBA a plus.
  • Ability to travel up to 25%

A position in our company comes with the following benefits:

  • Stock options in the company
  • Strong health and dental plans
  • 3 weeks PTO
  • 10 company holidays
  • 401K
  • A collaborative, open workplace environment

Contact

If interested, please email a cover letter and resume to Leslie Kelley at leslie@thirdchannel.com.

ThirdChannel, Inc.
60 Canal Street, Third Floor
Boston, MA 02114
617.417.5896
thirdchannel.com