Primary Responsibilities
- Drive new contract execution, expansions and renewals
- Act as the primary point of contact for a portfolio of clients, collaborating with Sales and support teams to achieve customer deliverables.
- Analyze reports and data, apply industry knowledge and other intelligence to identify opportunities in-store to develop real-time action plans optimizing program value.
- Own & manage program budget, ensuring that budget is used completely, effectively and within contract timelines.
- Leverage upselling opportunities and customer usage of the ThirdChannel platform.
- Promote customer retention and loyalty by delivering excellent customer service.
- Provide timely, clear and concise communications to Customer and ThirdChannels’ Business Leadership team.
- Collaborate with all teams involved in designated programs, including Internal and Customer Stakeholders
- Set program vision with Field Team Managers to achieve Customers’ goals.
- Mitigate issues and risks by proactively engaging with Field Team Managers and communicating initiatives, priorities and changes of strategy.
- Collaborate with Recruiting partners to ensure maximized field coverage and high caliber candidates.
- Evaluate new product viability via quality assurance testing and collaborate with Product Team on new initiatives.
- Demonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics.
- Be curious and listen to customers for opportunities to improve or expand the program.
- Additional Duties:
*Account Managers working on select programs with internal partners may also be required to:
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- Provide high-level technical support to resolve customer issues.
- Support client field teams by providing training and guidance.
- Create brand champions within the organization to promote customer retention and satisfaction.
Required Qualifications:
- BA or BS and at least 5-7 years work experience, concentrated in retail, retail tech or customer service
- Skilled at building partnerships and fostering teamwork in face-paced, entrepreneurial environments
- Proven experience as an Account Manager or other managerial position(s)
- Passionate about building relationships and partnerships
- Ability to deliver best in class customer service, always one step ahead to anticipate customer needs
- Strong verbal and written communication skills
- Proven self-starter, with an eagerness to take responsibility and consistently exceed expectations
- Highly proficient in Excel and Microsoft Office Suite
- Experience with Google Suite, Slack, & Jira desirable
Salary / Benefits
- Commensurate with experience
- Medical, dental and vision options
- Maternity / Paternity benefits
- Paid time off
- Stock options
- Full Time, Remote Position
Contact
If interested, please email a cover letter and resume to hr@thirdchannel.com.
ThirdChannel, Inc.
1732 Wazee, Suite 202
Denver, CO 80202
thirdchannel.com