Field Team Manager

The Position

We work with some of the most coveted retail brands like Oakley, UnderArmour, TOMS, Bose, Ralph Lauren, Chanel, Levi’s, New Balance, plus many more and we're looking for the right talented person to join our team as a Field Team Manager.

Primary Responsibilities

  • Onboard, train, support and mentor a team of 70-100 remote ThirdChannel Agents
  • Maintain organization of program documents and information
  • Identify agent reporting errors, confusions, and partner with Customer Success Manager to streamline a solution
  • Document best agent practices in store including, strong summaries, great photos, powerful training experiences etc. to use in customer reporting
  • Develop and execute real-time agent action plans to drive KPI improvements in stores
  • Field Team Managers will also support their Customer Success Manager with customer requests, reports and projects

Skills & Expertise

  • BA or BS degree in related field
  • 1-2 years’ experience in a leadership role, experience working in retail or retail tech preferred
  • Experience working cross functionally or in a team setting
  • High-level experience with Excel and PowerPoint
  • Working knowledge of cloud based technologies
  • A receptive and approachable personality
  • Strong organizational skills
  • Professional communication skills

Compensation

We hear that we should talk about the great benefits we offer. A position in our company comes with the following perks:

  • Salary commensurate with experience
  • Stock options in the company
  • Strong health and dental plans
  • Flexible vacation time
  • 401K Catered company lunch once per week
  • Monthly company-wide activities
  • An open workplace environment…you have to see it to appreciate it
  • **Due to the highly collaborative nature of this job, the position requires 5 days a week in our Boston office

Contact

If interested, please email a cover letter and resume to Autumn Hassett at autumn@thirdchannel.com.

ThirdChannel, Inc.
60 Canal Street, Third Floor
Boston, MA 02114
617.417.5896
thirdchannel.com