Visual Product Sharing
Ecommerce shoppers don’t want to be told what to buy; they want to see it for themselves, understand the product’s benefits, and make an educated decision. Our visual product sharing tool provides the ability to leverage product images that link directly to the product page, giving shoppers a better look at the products they recommend.
Optimized for Mobile
Built with the modern shopper in mind, our chat solutions are mobile-friendly and include responsive page designs and a simple interface that optimize the mobile shopping experience.
3rd Party Integrations
Our platform is built with APIs to accommodate integration with many popular platforms. These include many web analytics, CRM, and ecommerce providers such as Salesforce, Google Analytics, and Adobe.
Priority Chat Routing
Our optimized chat routing takes our live chat experience to the next level by identifying where a customer is in the buyer’s journey and successfully segmenting visitors based on their intent to purchase. This allows us to create a proactive sales approach nested in customer experience by notifying the right brand reps during traffic spikes and deploying resources that will help the right person convert.
Deliver engaging customer experiences that are optimized for maximum performance. With our technology solutions, you can run A/B testing on various designs so you never have to settle for anything less than the best customer experience.
Customer service experiences shouldn’t be one-size-fits-all. We help you configure our solutions based on your brand guidelines and test and refine your design to deliver a uniquely branded customer service experience.