We are not a bot.

Bringing the human experience 
to ecommerce.

Going beyond chatbots in ecommerce.

Are you looking for a fast, reliable way to increase ecommerce revenue? Today’s consumers want authentic online interactions that make the digital shopping experience as personable as possible. ThirdChannel meets this need with powerful online solutions that enable your brand to build real relationships with buyers. Empowered by ThirdChannel's Online Services, our chat agents are your brand's best advocates.

Let us transform impersonal online chats into engaging, interactive shopping experiences that result in lifetime customers.

How we make it happen.

  • Brand Ambassadors

    Brand Ambassadors

    The best representatives of your brand are people who are already passionate about it. Our brand ambassadors are your brand's best advocates — the biggest fans of and experts on your brand who influence browsers to become buyers. Put shoppers on the best path to purchase by letting the people who love your brand guide the way.

  • Community Management

    Community Management

    Every customer deserves your best communication. We ensure that every brand ambassador is doing great work by assigning someone to oversee communication and chats, check them for quality, and recommend training as needed.

  • Matched Exclusively to Your Brand

    Matched Exclusively to Your Brand

    We prioritize understanding the unique needs and aspirations of both your brand and potential candidates. Our team provides an extensive recruiting and training process to ensure that we onboard the most talented brand ambassadors and equip them with the skills and knowledge they need to excel in their roles.

  • Branded Experience

    Branded Experience

    No two brands are the same, so why should your online customer service be copy-pasted from a template? We help you configure our solutions to your specific branding requirements, run A/B testing on various designs, and more to deliver a customer service experience that is unique to your brand.

  • Actionable Reporting & Analytics

    Actionable Reporting & Analytics

    Determine which brand advocates are the most effective by tracking brand advocate activity, revenue targets, customer satisfaction, and more. With this data, you can identify and create training opportunities to get the best out of your reps. 

  • Gamification Performance Management

    Gamification Performance Management

    Our software is designed to reward great performance and boost productivity. We help brand ambassadors deliver the best possible customer experience with tools that assist in meeting goals, completing tasks, and reaching professional milestones. By recognizing positive activities and rewarding success, we empower your brand advocates to serve customers with excellence.

Brand Ambassadors

The best representatives of your brand are people who are already passionate about it. Our brand ambassadors are your brand's best advocates — the biggest fans of and experts on your brand who influence browsers to become buyers. Put shoppers on the best path to purchase by letting the people who love your brand guide the way.

Community Management

Every customer deserves your best communication. We ensure that every brand ambassador is doing great work by assigning someone to oversee communication and chats, check them for quality, and recommend training as needed.

Matched Exclusively to Your Brand

We prioritize understanding the unique needs and aspirations of both your brand and potential candidates. Our team provides an extensive recruiting and training process to ensure that we onboard the most talented brand ambassadors and equip them with the skills and knowledge they need to excel in their roles.

Branded Experience

No two brands are the same, so why should your online customer service be copy-pasted from a template? We help you configure our solutions to your specific branding requirements, run A/B testing on various designs, and more to deliver a customer service experience that is unique to your brand.

Actionable Reporting & Analytics

Determine which brand advocates are the most effective by tracking brand advocate activity, revenue targets, customer satisfaction, and more. With this data, you can identify and create training opportunities to get the best out of your reps. 

Gamification Performance Management

Our software is designed to reward great performance and boost productivity. We help brand ambassadors deliver the best possible customer experience with tools that assist in meeting goals, completing tasks, and reaching professional milestones. By recognizing positive activities and rewarding success, we empower your brand advocates to serve customers with excellence.

Ecommerce powered by ThirdChannel technology.

Level up your brand with unrivaled technology solutions that consistently puts shoppers on the best path to purchase.
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Visual Product Sharing

Ecommerce shoppers don’t want to be told what to buy; they want to see it for themselves, understand the product’s benefits, and make an educated decision. Our visual product sharing tool provides the ability to leverage product images that link directly to the product page, giving shoppers a better look at the products they recommend.

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Optimized for Mobile

Built with the modern shopper in mind, our chat solutions are mobile-friendly and include responsive page designs and a simple interface that optimize the mobile shopping experience.

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3rd Party Integrations

Our platform is built with APIs to accommodate integration with many popular platforms. These include many web analytics, CRM, and ecommerce providers such as Salesforce, Google Analytics, and Adobe.

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Priority Chat Routing

Our optimized chat routing takes our live chat experience to the next level by identifying where a customer is in the buyer’s journey and successfully segmenting visitors based on their intent to purchase. This allows us to create a proactive sales approach nested in customer experience by notifying the right brand reps during traffic spikes and deploying resources that will help the right person convert.

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A/B Testing

Deliver engaging customer experiences that are optimized for maximum performance. With our technology solutions, you can run A/B testing on various designs so you never have to settle for anything less than the best customer experience.

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Customizations

Customer service experiences shouldn’t be one-size-fits-all. We help you configure our solutions based on your brand guidelines and test and refine your design to deliver a uniquely branded customer service experience.

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I had a really great customer service experience through the Bare Necessities chat with Fie yesterday. I fully expected the chat function to just be a robot, but Fie helped me find exactly what I was looking for. It was clear that she had an excellent understanding of the products and how they fit different shapes. It was really the next best thing to going to a specialty shop in-person. 
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Anita
Bare Necessities Customer
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Love that I'm speaking with ACTUAL golfers and knowledgeable reps about FootJoy apparel! HUGE help!!!
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Paul
FootJoy Customer
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I came in with questions about the warranty on a new product and instead, I found out there may be hope for the existing product I own. This was 100% a great experience and I will be shopping with TurtleBeach in the future just due to the help of customer service and standing by your products. 
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Mark
TurtleBeach Customer
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I used the chat option and had an AMAZING experience with Nelida F from Ohio. She was fast, knowledgeable, patient, and incredibly attentive and helpful. She knew exactly what I wanted and gave me the info to find what I needed. Never had a better chat experience while shopping.
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Ella
HerRoom Customer
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Matthew explained everything perfectly. I have intermediate computer skills and understand the basics. He did not speak way over my head. Perfect!
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Debra
AMD Customer
ecommerce chat
Chat Will Make or Break Your Retail Success

From the days of email customer support to the universal adoption of AI bots, the world of ecommerce support has a new look seemingly every year. And this year is no different.

Download this guide so you can take advantage of the changing retail landscape throughout this year and beyond!

Download Guide

Our Chat Agents Are Your Brand's Biggest Fans

Our people are our biggest differentiator. By matching brands with brand-specific advocates, we help companies achieve a 10x increase in conversion rate, improve customer trust, and drive revenue. When reps go through our extensive recruiting and training process, stellar customer service skills are not enough to impress us. Our reps must be passionate about the brands they work for and the customers they are serving. 

third channel online chat

Schedule a Demo

Our suite of ecommerce solutions are customized specifically to fit the needs of your brand. When it comes to next-generation ecommerce management, don't settle for anything but the best. Schedule a demo and see it for yourself. 

Schedule Now