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Our suite of eCommerce solutions are customized specifically to fit the needs of your brand. When it comes to next-generation eCommerce management and execution tools, don't settle for anything but the best. Interested to learn more?
How We Make It Happen:
Brand-Specific Advocates
Our people are our biggest differentiator. By matching brands with brand-specific advocates, we help companies achieve a 10x increase in conversion rate, improve customer trust, and drive revenue. We handle brand rep authentication, scheduling, training, payments, incentives, and more to make your customer service as intuitive as possible.
Managed Live Chat
ThirdChannel managed live chat gives your shoppers an unmatched live chat experience. When you match people who are passionate about your brand to potential buyers, the online shopping experience improves tenfold. Our live chat solutions build real relationships with buyers to turn them into lifetime customers.
Optimized Chat Routing
Our optimized chat routing takes our live chat experience to the next level by identifying where a customer is in the buyer’s journey and successfully segmenting visitors based on their intent to purchase. This allows us to create a proactive sales approach nested in customer experience by notifying the right brand reps during traffic spikes and deploying resources that will help the right person convert.
Actionable Reports & Analytics
Determine which brand advocates are the most effective by tracking brand advocate activity, revenue targets, customer satisfaction, and more. With this data, you can identify and create training opportunities to get the best out of your reps. What’s more, you can increase efficiency by sharing any customer data directly with your CRM platform.
Branded Experience Development
No two brands are the same, so why should your online customer service be copy-pasted from a template? We help you configure our solutions to your specific branding requirements, run A/B testing on various designs, and more to deliver a customer service experience that is unique to your brand.
Mobile-Friendly Experience
Built with the modern shopper in mind, our chat solutions are mobile-friendly and include responsive page designs and a simple interface that optimize the mobile shopping experience.
Visual Product Sharing
E-commerce shoppers don’t want to be told what to buy; they want to see it for themselves, understand the product’s benefits, and make an educated decision. Our visual product sharing tool gives brand reps the ability to leverage product images that link directly to the product page, giving shoppers a better look at the products they recommend.
Platform Integrations
Our platform is built with APIs to accommodate integration with many popular platforms. These include many web analytics, CRM, and eCommerce providers such as Salesforce, Google Analytics, and Adobe.
